TERMS OF SALES
MAJ 16.2.2023
DEFINiTIONS
ORDER or RESERVATION or RENTAL: Purchase of Services.
SERVICES: Pitch or rental accommodation.
ACCOMMODATIONS: Tent, Trailer Tent, Caravan, Motorhome, Campervan, Tent on car roof, Chalets, Apartment, Mini-Studio.
ARTICLE 1 – APPLICATION
These General Terms and Conditions of Sale apply, without restriction or reservation to any pitch or accommodation rental on the Le Pavillon Royal campsite operated by the Service Provider to non-professional customers on its website www.pavillon-royal.com
The main characteristics of the Services are presented on the website www.pavillon-royal.com .
The Customer is required to read it before placing an order. The choice and purchase of a Service is the sole responsibility of the Customer.
The contact details of the Service Provider are as follows:
Camping Le Pavillon Royal
Avenue du Prince de Galles – 64210 BIDART – France
+33 (0) 5 59 23 00 54
These conditions apply to the exclusion of all other conditions, and in particular those applicable to other marketing channels for the Services.
These General Conditions of Sale are accessible at any time on the website and will prevail, where applicable, over any other version or any other contractual document.
Unless proven otherwise, the data recorded in the service provider’s computer system constitutes proof of all transactions concluded with the Customer.
Under the conditions defined by the Data Protection Act and the European data protection regulations, the Customer has, at any time, a right of access, rectification, and opposition to all of his data. personal by writing, by mail and justifying his identity, to:
Camping Le Pavillon Royal
Avenue du Prince de Galles – 64210 BIDART – France
+33 (0) 5 59 23 00 54
The Customer declares to have read these General Conditions of Sale and to have accepted them by checking the box provided for this purpose before implementing the online Ordering procedure as well as the general conditions of use of the website www.pavillon-royal.com .
These General Conditions of Sale may be subject to subsequent modifications, the version applicable to the Customer’s purchase is the one in force on the website on the date the Order is placed.
ARTICLE 2 – BOOKING CONDITIONS
The Customer selects the services he wishes to order on the website.
It is the Customer’s responsibility to verify the accuracy of the Order and to report any errors immediately. The Order will only be considered final after sending the Customer confirmation of acceptance of the Order by the Service Provider, by email.
Any Order placed on the website www.pavillon-royal.com constitutes the formation of a contract concluded at a distance between the Customer and the Service Provider.
All Orders are nominative and cannot, under any circumstances, be transferred.
Campsite pitches
The basic package includes the pitch for 1 equipment, ex. : Tent, Trailer Tent, Caravan, Motorhome, Campervan, Tent on car Roof tent for 1 to 2 people and a maximum of 6 people per pitch. Any habitable vehicle is considered as equipment.
Rentals accommodations
The prices include rental for a maximum of the number of people indicated, its complete inventory, access for a vehicle.
The installation of an additional tent is not permitted.
It is not possible to rent our rental accommodation for a single night. The minimum number of compulsory nights is indicated on our price list.
In July and August, arrivals and departures of rentals are only on Saturdays.
ARTICLE 3 – PRICES
The Services offered by the Service Provider are provided at the rates in effect on the website www.pavillon-royal.com , when the Service Provider registers the order. The prices are expressed in €uros including all taxes. They correspond to 1 night for campsite pitch and 1 week for rental accommodation.
The prices take into account any reductions that would be granted by the Service Provider on the website www.pavillon-royal.com
These prices are firm and cannot be revised during their period of validity, as indicated on the website www.pavillon-royal.com , the Service Provider reserving the right, outside this period of validity, to modify the prices at any time.
An invoice is established by the Service Provider and is given to the customer at the end of his stay.
3.1. TOURIST TAX
The tourist tax, collected on behalf of the municipality of Bidart, is not included in the rates. Its amount is determined per person over 18 and per day, and is variable depending on the destination.
3.2. BOOKING FEES
The amount of the booking fee is 25 € per booking.
ARTICLE 4 – TERMS OF PAYMENT
4.1. ADVANCE PAYMENT
A deposit corresponding to 25% of the total price of the supply of the Services ordered + 25 € of booking fees on reservation + cancellation insurance if taken out, is required when confirming the order by the Customer. It must be paid when ordering online. For reservations made directly with the reception desk, the deposit must be attached to the reservation contract and returned within the requested time frame. It will be deducted from the total amount of the services, but not reimbursed by The Service Provider in the event of cancellation by the customer (except in cases of force majeure and exceptional exemptions provided for in Article 6.3.1.c). Cancellation costs may be covered by the cancellation insurance guarantees offered by the campsite: www.campez-couvert.com
The balance of the stay must be paid in full 30 days before the date of arrival (under penalty of cancellation of this booking).
4.2. PAYMENTS
Payments made by the Customer will be considered final only after actual receipt of the sums due by the Service Provider.
Reservations not yet paid, one month before the date indicated on the contract, will be automatically canceled. The deposit and reservation costs will automatically be acquired from the Service Provider as compensation for termination, without any formality or prior notice.
4.3. NON-COMPLIANCE WITH PAYMENT TERMS
In addition, the Service Provider reserves the right, in the event of non-compliance with the payment conditions set out above, to suspend or cancel the provision of the Services ordered by the Customer and / or to suspend the performance of its obligations.
4.4. MEANS OF PAYMENT
No additional costs, greater than the costs borne by the Service Provider for the use of a means of payment, may be billed to the Customer.
ARTICLE 5 – PROVISION OF SERVICES
5.1. PROVISION AND USE OF SERVICES
Campsite pitch
Arrivals
The pitch will be available from 2.00 p.m. and must be occupied no later than 8.00 p.m.
In the event of a late arrival, the customer must notify the Service Provider in advance. In the absence of a supporting message from the customer specifying his delay, the pitch will become available 24 hours after the date of arrival mentioned on the reservation contract. The sums paid and the booking fees will be acquired at the campsite.
The pitches are provided for a determined number of occupants for hire and may under no circumstances be occupied by a greater number of people.
Departures
Departures will be announced 24 hours in advance.
The pitch must be vacated before 12.00 noon. In case of departure after 12:00, an additional day of stay will be charged.
The pitch must be returned in the same state of cleanliness as on arrival.
Rentals accomodations
Arrivals
On the day of your arrival, you will be welcomed from 4.00 p.m.
The inventory must be carried out by the tenant customer. The inventory sheet must be signed and returned to reception before 8.00 p.m. on the day of arrival. In the absence of this sheet, the complete inventory will be deemed acquired. No complaint will be taken into account beyond this period.
In the event of a late arrival, the customer must notify the Service Provider in advance. In the absence of a justifying message from the customer specifying his delay, the rental accommodation will become available 24 hours after the date of arrival mentioned on the reservation contract. The sums paid and the booking fees will be acquired at the campsite.
Accommodation is provided for a determined number of occupants for hire and may not under any circumstances be occupied by a greater number of people.
Departures
Rental accommodation must be vacated by 10.00 a.m. on the day of departure.
The accommodation will be left in a perfect state of cleanliness, and the inventory will be checked. Any broken or damaged item will be your responsibility, as well as the repair of the premises if necessary.
The deposit will be returned to you at the end of your stay, after deduction of the compensation retained, on supporting invoices, for any damage observed during the check-out inventory.
The withholding of the deposit does not exclude additional compensation in the event that the costs exceed the amount thereof.
If the accommodation has not been cleaned before your departure, you will be asked for a cleaning fee of € 100 including tax.
For any delayed departure, you may be billed for an additional day at the prevailing nightly rate.
5.2. SECURITY DEPOSIT
Campsite pitch
A deposit of € 20 in cash only is required on arrival for the magnetic card for access to the beach. It will be returned on departure. In case of loss of the magnetic card, it will be invoiced to the customer and the 20 € will be acquired at the campsite.
Rentals accommodations
For rental accommodation, a security deposit of € 150 in cash only is required from the tenant on the day the keys are handed over and returned to him on the day of the end of the rental, subject to possible deduction of repair costs.
This deposit does not constitute a limit of liability.
ARTICLE 6 – DELAY, INTERRUPTION OR CANCELLATION OF STAY BY THE CUSTOMER
No reduction will be granted in the event of a delayed arrival, an early departure or a change in the number of people (whether for all or part of the planned stay).
6.1. MODIFICATION
Before the payment of the balance, the customer can request the modification of his stay (dates, type of accommodation, number of people, etc.) upon written request to the campsite (letter or e-mail) subject to availability and possibilities. The Service Provider will strive to accept as much as possible date modification requests within the limits of availability, and at no additional cost. Any changes made after payment of the balance will be the responsibility of the customer. If the new stay turns out to be cheaper than the old one, no refund of the difference will be made, or any postponement for a future stay.
In the absence of any modification, the customer must complete his stay under the initial booking conditions or cancel it according to the conditions of the cancellation insurance if it has been taken out by the customer.
Any request for an increase in the length of stay will be made subject to availability and at the rates in force.
Any request to reduce the length of stay, during the stay, is considered a partial cancellation and will be subject to the cancellation and interruption of stay conditions, the consequences of which are governed by Articles 6.2 and 6.3.
6.2. INTERRUPTION
Any interrupted or shortened stay (late arrival, early departure) by you cannot give rise to a refund from the Service Provider or to a postponement for a future stay. The costs may be covered by the cancellation insurance guarantees offered by the campsite : www.campez-couvert.com .
6.3. CANCELLATION
6.3.1 Cancellation by the customer
6.3.1.a In the event of cancellation of the Booking by the Customer after its acceptance by the Service Provider for whatever reason, the sum paid on booking, as defined in article 4 – TERMS OF PAYMENT of these General Conditions of Sale, will automatically be acquired by the service provider, as severance compensation, and may not give rise to any reimbursement or to a postponement for a future stay. Cancellation costs may be covered by the cancellation guarantees offered by the campsite: www.campez-couvert.com
In case the Customer cancel the stay because his government : prohibits from entering France, close the borders of his country, decides that his nationals must go through a period of quarantine on their return from their stay in France, while France can accommodate foreign tourists, no refund will be made.
In all cases of cancellation, the processing and management costs (Articles 3.2 and 4.1) will remain with the service provider.
6.3.1.b In the event of cancellation of part of the stay by the Customer, after his arrival, for whatever reason, the total amount of the stay, as defined in article 4 – TERMS OF PAYMENT of these General Conditions of Sale, will automatically be acquired by the Service Provider, as severance compensation and may not give rise to any reimbursement or to a postponement for a future stay. Cancellation costs may be covered by the cancellation guarantees offered by the campsite : www.campez-couvert.com
6.3.1.c By way of derogation from paragraph 6.3.1.a, in the event that the Customer is forced to cancel the stay in full due to French government measures not allowing participants to travel (local lockdown, limitation of movement, closure of borders French), the Service Provider will issue a voucher or a refund corresponding to the sums paid by the Customer.
If the Customer chooses to receive a voucher, it will be non-refundable and non-transferable, and will be valid for a stay of year N or N + 1.
6.3.2 Cancellation due to the Pavillon Royal campsite
In the event of cancellation due to the campsite, except in cases of force majeure, the stay will be fully refunded.
ARTICLE 7 – CUSTOMER RESPONSIBILITY
7.1. PUBLIC LIABILITY
Customers staying on a pitch or in rental accommodation must be insured for civil liability. An insurance certificate may be requested from the Customer before the start of the service.
7.2. MINORS
The Customer declares to be 18 years old at the time of the stay. Minors unaccompanied by one of the parents or a legal guardian cannot stay at the campsite even if they have parental consent.
7.3. ANIMALS
Pets are not accepted.
7.4. INTERNAL REGULATIONS
Internal rules are posted at reception. The Customer is obliged to take note of it and to respect it.
ARTICLE 8 – RESPONSIBILITY OF THE PROVIDER – GUARANTEE
The Service Provider guarantees the Customer, in accordance with the legal provisions and without additional payment, against any lack of conformity or hidden defect, resulting from a defect in the design or performance of the Services ordered.
In order to assert his rights, the Customer must inform the Service Provider, in writing, of the existence of defects or lack of conformity within a maximum period of 24 hours from the provision of the Services.
The Service Provider will reimburse or rectify or cause to be corrected (as far as possible) the services deemed to be defective as soon as possible and at the latest within 2 days of the Service Provider finding out about the defect or defect. The reimbursement will be made by transfer to the Customer’s bank account.
The Service Provider’s guarantee is limited to the reimbursement of the Services actually paid for by the Customer and the Service Provider cannot be considered liable or in default for any delay or non-performance resulting from the occurrence of a case of force majeure usually recognized by French case law.
The Services provided through the Service Provider’s website www.pavillon-royal.com comply with the regulations in force in France.
ARTICLE 9 – RIGHT OF WITHDRAWAL
In accordance with Article L.121-19 of the Consumer Code, the sale of hosting services provided on a specific date, or according to a specific periodicity, is not subject to the provisions relating to the withdrawal period of 14 days applicable to distance selling.
ARTICLE 10 – PROTECTION OF PERSONAL DATA
The Service Provider, who drafts these presents, implements the processing of personal data which has as a legal basis:
● Or the legitimate interest pursued by the Service Provider when it pursues the following purposes:
– prospecting
– managing the relationship with its customers and prospects,
– the organization, registration and invitation to events of the Service Provider,
– processing, execution, prospecting, production, management, monitoring of customer requests and files,
– drafting of acts on behalf of its clients.
● Or compliance with legal and regulatory obligations when implementing processing for the purpose of:
– prevention of money laundering and terrorist financing and the fight against corruption,
– invoicing,
– accountability
The Service Provider only keeps the data for the time necessary for the operations for which they were collected and in compliance with the regulations in force. In this regard, customer data is kept for the duration of the contractual relationship plus 3 years for the purposes of animation and prospecting, without prejudice to retention obligations or limitation periods. With regard to the prevention of money laundering and the financing of terrorism, the data are kept for 5 years after the end of the relationship with the Service Provider. In terms of accounting, they are kept for 10 years from the end of the accounting year.
Prospects data are kept for a period of 3 years if no participation or registration in the events of the Service Provider has taken place.
The data processed are intended for authorized persons of the Service Provider.
Under the conditions defined by the Data Protection Act and the European Data Protection Regulation, individuals have the right to access data concerning them, rectification, interrogation, limitation, portability, erasure.
The persons concerned by the processing carried out also have the right to oppose at any time, for reasons relating to their particular situation, to the processing of personal data having as a legal basis the legitimate interest of the Service Provider, as well as a right of opposition to commercial prospecting.
They also have the right to define general and specific directives defining the way in which they intend to exercise, after their death, the rights mentioned above:
– by email to the following address: info@pavillon-royal.com
– or by post to the following address: Camping Le Pavillon Royal – Avenue du Prince de Galles – 64210 BIDART – France, accompanied by a copy of a signed identity document.
The persons concerned have the right to lodge a complaint with the CNIL.
ARTICLE 11 – INTELLECTUAL PROPERTY
The content of the website www.pavillon-royal.com is the property of the Service Provider and its partners and is protected by French and international laws relating to intellectual property.
Any total or partial reproduction of this content is strictly prohibited and is liable to constitute an offense of counterfeiting.
In addition, the Service Provider remains the owner of all intellectual property rights on the photographs, presentations, studies, drawings, models, prototypes, etc., produced (even at the Customer’s request) with a view to providing the Services to the Customer. The Customer therefore refrains from any reproduction or exploitation of said studies, drawings, models and prototypes, etc., without the express, prior written authorization of the Service Provider who may make it conditional on financial compensation.
ARTICLE 12 – APPLICABLE LAW – LANGUAGE
These General Conditions of Sale and the operations resulting from them are governed and subject to French law.
These General Conditions of Sale are written in French. In the event that they are translated into one or more foreign languages, only the French text will prevail in the event of a dispute.
ARTICLE 13 – DISPUTES
Any possible complaint concerning the non-conformity of the services in relation to the contractual commitments can be reported by mail or e-mail to the manager:
Mail: info@pavillon-royal.com
Address: Camping Le Pavillon Royal – Avenue du Prince de Galles – 64210 Bidart – FRANCE.
All disputes to which the purchase and sale transactions concluded in application of these general conditions of sale, concerning their validity, interpretation, execution, termination, consequences, which could not be resolved between the Service Provider and the customer will be subject to the competent courts under the conditions of common law.
The Customer is informed that he may in any event have recourse, in the event of a dispute, to a conventional mediation procedure, after a period of one month following the sending of letters or e-mails of complaint, to the Following Consumer Mediator:
www.bayonne-mediation.com ou par courrier : Bayonne Médiations – 32 Rue du Hameau – 64200 BIARRITZ – FRANCE
ARTICLE 14 – PRE-CONTRACTUAL INFORMATION – CUSTOMER ACCEPTANCE
The Customer acknowledges having had communication, prior to placing his Order, in a readable and understandable manner, of these General Conditions of Sale and of all the information and information referred to in Articles L 111-1 to L111-7 of the Code of consumption, in addition to the information required in application of the decree of 22 October 2008 relating to the prior information of the consumer on the characteristics of rental accommodation in outdoor hotels and in particular:
– the essential characteristics of the Services, taking into account the communication medium used and the Services concerned;
– the price of the Services and ancillary costs;
– information relating to the identity of the Service Provider, its postal, telephone and electronic contact details, and its activities, if it does not appear from the context;
– information relating to legal and contractual guarantees and their implementation methods; the functionalities of the digital content and, where applicable, its interoperability;
– the possibility of resorting to conventional mediation in the event of a dispute;
– information relating to the terms of termination and other important contractual conditions.
The fact for a natural (or legal) person, to order on the website www.pavillon-royal.com implies full and complete acceptance and acceptance of these General Conditions of Sale, which is expressly recognized by the Customer, who waives, in particular, to take advantage of any contradictory document, which would be unenforceable against the Service Provider